VidyVault supports Windows, macOS, iOS, and Android. Visit the official Download Center to get the appropriate client.
Which platforms does VidyVault support?
VidyVault supports Windows, macOS, iOS, and Android. Visit the official Download Center to get the appropriate client.
How do I set the server address?
After launching the app, click the settings icon in the top right, enter the server address provided by your administrator, and save.
What should I do if login fails?
Verify your username and password, check your network connection, and ensure the server address is correct.
Can I log in to multiple devices with the same account?
Yes. The same account can log in on different device types (e.g., PC and mobile) at the same time. However, logging in on two devices of the same type (e.g., iOS and Android) will cause one to be logged out.
How many participants can join a meeting?
The number of participants depends on your server resources and plan. The Free Trial version supports up to 5 participants. The Business plan supports up to 2000 participants.
How many users can be registered on VidyVault？
Not limited.It supports administrators to import users according to the corporate organizational structure. The imported users can log in to the system via the client. There is no limit on the number of users or user logins, but the number of participants in a video conference is restricted.
How do I start an instant meeting?
After logging in, click the “Start Meeting” button to begin an instant meeting.
How do I schedule a recurring meeting?
Click “Schedule Meeting” in the client and configure the time, recurrence, and participants.
How do I join a meeting? Can I join via browser?
You can join using the meeting ID or link. Joining via browser is supported.Browser users must enter it. Logged-in clients skip this step.
Can I set participants to be muted on entry?
Yes, enable 'Mute on Entry' when scheduling the meeting.
How do I share my screen or a window?
Click 'Share Screen' in the meeting toolbar to choose your desktop or a specific window.
Can the host control participant microphones and cameras?
Yes, the host can mute all or control individual participant's mic and camera.
How do I view and manage the participant list?
Click the “Participants” button in the meeting toolbar to view and manage attendees.
Does screen sharing support system audio?
Currently not supported. This feature is under development.
What is the difference between leaving and ending a meeting?
Leaving a meeting means only you exit while others remain. Ending a meeting (host only) forcibly ends the meeting for all participants.
How do I start recording a meeting?
The host or authorized user can click the 'Record' button to start recording.
Where are recordings stored?
Recordings are stored based on enterprise-configured paths, accessible via admin panel.
Can I download recorded meetings?
Yes, users can download recordings from the meeting detail page.
Are live captions visible to all participants?
No, captions are only visible to the user who enabled them.
Can I share a local video file during a meeting?
Not yet. Local video file sharing is not currently supported but is under development.
Does screen sharing support audio sharing?
Currently, system audio sharing is not supported. We’re working on this feature for future updates.
Can I share my screen from mobile devices?
Yes, mobile screen sharing is supported.
How can I view the meetings I have participated in?
Open the client and go to the "Past Meetings" section to see all meetings you joined or hosted, including meeting time, topic, participants, recordings, and summaries (if available).
What can I view in past meetings?
Meeting title, time, participants, recordings, and summaries are visible.
What permissions are required to view past meetings?
Regular users can view only the meetings they personally joined. Backend administrators can view the entire past meeting list, including meetings they were not part of, via the admin console.
How do I log in to the admin console?
Use the account and password assigned by your enterprise IT administrator to access the deployed admin console URL.Learn more
Where can I view meeting statistics?
Admins can view usage trends and stats on the dashboard.
Can administrators delete recordings?
Yes, admins can manually delete specific recordings from the backend.
How do I manage and publish a customized version of the app?
For private builds not listed in app stores, you can upload new installation packages via the admin console and configure update rules (e.g., force update) for automatic delivery to clients.
Can different permissions be assigned to different users?
Yes. Admins can assign users as either standard users or admin users in the address book. However, detailed permission granularity for backend admins is not yet supported.
How do I access user-submitted logs?
Go to "Log Management" in the admin console to view and download all uploaded logs. Learn more
How do I obtain a trial license?
You can use the 30-day free trial upon installation—no application required.
How long is the trial period?
The trial period lasts 30 days. You’ll be reminded before it expires.
How do I purchase a formal license?
Visit the official website and complete the online purchase. Learn More
How do I activate the license after purchase?
Paste the license code in System Settings > License Info and click "Update License".
Do I need to restart the system after updating the license?
Standalone deployments apply immediately; cluster deployments require a restart.
How can I check the validity period of the license?
Check the validity under System Settings > License Info.
Which object storage services are supported?
We currently support Amazon S3, Google Cloud Storage, Alibaba OSS, and Azure Blob.
Can I use local storage instead of object storage?
Only Deepgram supports local storage. Other models require public object storage.
Which AI model services are supported?
Supported services: OpenAI, Deepgram, Volcengine, and Alibaba.
How do I choose the appropriate AI model?
Choose based on use case: STT for transcription/captions, LLM for smart summaries.
Are AI models charged?
Cloud-based models (e.g., OpenAI, Deepgram) may incur additional costs as per provider pricing.
Can I use live captions without generating a summary?
Yes. Live captions and meeting summaries are separate features and can be enabled independently.