These terms of service (this “Agreement”) governs your access to and use of the services (the “Services”) and software (the “Software”, together with the Services, the “Services and Software”) made available by VidyVault (“we”, “us”, or “our”) to customers and their authorized users (“Subscribers”, “you”, or “your”). You may enter into this Agreement on behalf of yourself or an organization. If you enter into this Agreement on behalf of an organization, you represent that you are a duly authorized representative with the authority to bind that organization to this Agreement. Capitalized terms in this Agreement have definitions as set forth in the applicable section where they are defined.
You acknowledge that you will only create an account or otherwise use the Services and Software if you agree to be legally bound by this Agreement. Your acceptance of this Agreement creates a contract between you and us.
You shall be at least at the age of 18 to enter into the Agreement. Please do not register or use our services if you are under the age of 18.
1.1 The Services and Software are a self-hosted video conferencing solution which provides you access to web conferencing services and other collaborative features. You need to create an account to subscribe and pay for a plan to use the paid Services and Software. You are responsible for the download, installation, deployment, use, operation and maintenance of the Software.
1.2 Core Services
The table below outlines the core services that may be included with your subscriptions.
| Core Service | Description of Service |
| Unlimited Meeting duration | Support for unlimited-duration video meetings, suitable for extended communication. |
| 4K UltraHD | Supports 4K UltraHD video for enhanced meeting visual quality (device/network dependent). |
| Screen sharing | Allows sharing of desktop or application windows for collaboration and presentations. |
| Recording | Hosts can initiate cloud recordings, which are saved for later viewing or archiving. |
| Automated Meeting Transcripts | Automatically generates meeting transcripts after the session. This feature requires integration with a third-party AI service, and is only available after the user purchases and configures their own token. |
| Intelligent Noise Cancellation | AI-powered noise cancellation to reduce background noise and improve audio clarity (currently for PC). |
| Live Captioning | Real-time voice-to-text captions for accessibility and clarity in noisy environments. This feature requires integration with a third-party AI service, and is only available after the user purchases and configures their own token. |
| Admin portal | Admin portal for managing meetings, user management, and accessing usage statistics. |
| Access across any device | Compatible with Windows, Mac (desktop), and iOS/Android mobile devices. |
| IT Support | Ticket responses given on the next business day, knowledge base, guides, and security updates provided |
1.3 Add-on Services
Add-on services are services made available to you at additional fees and cost. Add-on services are ancillary to and coterminous with core services you have purchased. The termination of your subscription plan will constitute an automatic termination of the add-on services, irrespective of any remaining usage or time of the add-on services. The table below summarizes the services that can be added onto any core services you subscribed for.
| Add-on Service | Description of Service |
| Additional IT support | You may provide us with your requirements and reach out to our sales for a quote. |
1.4 IT Support
Basic IT support is included in any subscription plan at no additional cost for the duration of your subscription. Under basic IT support you are entitled to technical support for use and troubleshooting issues via our online channels. Your support includes access to our knowledge base, as well as all software updates and upgrades during the term of your subscription. Additional IT support constitutes add-on service available at an additional cost and you may reach out to our sales for a quote.
1.5 Free Trial
We provide a 30-day free trial to enable you to use certain Services and Software for free. You may use the free trial without creating an account. You need to provide us with the email address to use the free trial. Free trial may have fewer features and differing usage limits. We do not offer any service level agreement for the free trial and we are not obligated to provide any maintenance or technical support for free trial. We reserve the right to modify, abandon, or impose any limitations on the use of any free trial at any time, with or without notice, and without any obligation or liability.
2.1 During the term of your subscription or, as the case may be, the free trial period, we grant you a limited, non-exclusive, non-transferable and non-sub-licensable to use the Services and Software in the jurisdiction in which you reside.
2.2 You may permit authorized users to use the Services and Software on your behalf, provided that you shall:
(a) ensure that such authorized users comply with this Agreement; and
(b) be responsible for any breach of this Agreement by such authorized users.
2.3 You have no rights to any source code for the Software. You shall not:
(a) carry out, or cause or permit, directly or indirectly, the modification, disassembly, recompilation, or reverse engineering of the Software or any part thereof, or otherwise gain or attempt to gain access to the source code of the Software; and
(b) create derivative works or cause or permit others, directly or indirectly, to create derivative works based upon the Software.
3.1 Users shall register an account to subscribe for a plan to use the paid Services and Software. We offer various subscription plans and please see the pricing information published at our website for the details of the subscription plans.
3.2 You can subscribe for a plan by following the instructions we provide. When you place an order and receive payment completion notification, a contract for subscription is concluded.
3.3 You may upgrade your subscription plan at any time before the end of the then-current subscription plan and the subscription fee will be adjusted accordingly.
3.4 You may purchase add-on services if you need additional customized services from us.
3.5 All subscription plans and purchased add-on services will expire at the end of their respective terms, and unused balance will not be carried over into the period of any subsequent subscription.
3.6 Unless otherwise agreed, all subscriptions are non-cancelable and non-refundable.
3.7 All fees payable under the Agreement shall be the net amount and are exclusive of any GST/VAT or applicable taxes.
3.8 We may change the subscription plans and add-on services at any time. For changes to your subscription, we will provide you with reasonable advance notice. Unless otherwise required by the applicable law, if you do not terminate or modify the affected subscription, you will be deemed to have automatically accepted the change to your subscription.
4.1 You need to provide us with email address and password to create an account, and the information you provide shall be true, correct and complete.
4.2 A set of user ID and password is unique to a single account. You shall take appropriate measures to keep your account secure, including setting complex passwords and keeping the account for your own or authorized use.
4.3 You shall contact us immediately if you discover any security concerns regarding your account, for example, password leakage.
4.4 Unless your subscription expressly permits sharing, account sharing will constitute a material breach of this Agreement and will result in your access being suspended or account terminated.
5.1 You shall use the Services and Software in a lawful, fair and reasonable manner, and may not compromise, endanger or harm the security and function of our website, services and products.
5.2 In using the Services and Software, you shall NOT:
(a) use the Services and Software to create or process any unlawful or illegal content;
(b) interfere with, damage or disrupt any part of the Services and Software;
(c) transmit or upload viruses and harmful programs;
(d) copy, reproduce or sell any part of the Services and Software;
(e) infringe the intellectual property rights and legitimate interests of any person; or
(f) otherwise violate any applicable law.
All kinds of intellectual property rights, including trademarks, patents, copyrights, domain names, logos, layout, text and graphics, source codes, algorithms, software, database, applications, content and information and other kinds of intellectual property rights, whether patentable or registrable, in relation to the Services and Software are legally owned or entitled to be used by us.
7.1 We highly value your privacy and rights relating to your personal data. Our privacy policy describes how we collect, use and protect your personal data either as data controller (or a similar role) or data processor.
7.2 Our website may contain third-party links which will direct you to the websites and applications of third parties. If you visit those websites or use their services, the collection and use of your personal data will be governed by their respective privacy policies.
8.1 Customer Content and Data is the property of Subscriber. Subscriber grants VidyVault and its authorized persons (employees, service providers, sub-processors, etc.) a perpetual, worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use Customer Content and Data for purposes consistent with this Agreement, the Privacy Policy and the applicable law.
8.2 “Customer Content and Data” means data, content, communications, messages, files, documents, transcripts, recordings and other content which are generated during the use of the Services and Software by Subscriber and other users.
8.3 Customer Content and Data does not include usage data, technical data, diagnostic data, statistical data and data of a similar nature related to the Services and Software (“Technical Data”). VidyVault retains ownership and other rights in Technical Data.
8.4 It is the responsibility of Subscriber to ensure compliance of Customer Content and Data with the Agreement and applicable law. If VidyVault becomes aware of any violations of Customer Content and Data, VidyVault is entitled to take such appropriate measures it thinks fit, including deletion of such Customer Content and Data, at any time without notice to Subscriber.
Our Services and Software are not intended for use by persons younger than the age of consent in the relevant jurisdictions (“Minors”). You may not authorize Minors to access and use the Services and Software.
The Services and Software may not be available in all the countries due to the operation of the applicable law. VidyVault does not guarantee the availability of the Services and Software in all the countries worldwide. If we are subject to such restrictions, VidyVault reserves the right to unilaterally modify the countries and locations where the Services and Software will be available.
The Services and Software may be integrated and interoperated with third-party products, services and applications, and it is at the sole discretion of Subscriber to determine the use of those products, services and applications, which will be governed by the terms of use and privacy policy of that third party. VidyVault disclaims any liability for the use, integration and interpretation of such third-party products, services and applications.
Subscriber agrees to indemnify, defend, and hold harmless VidyVault and its officers, directors, employees, shareholders, members, consultants, and agents (the “Indemnified Parties”), from allegations, claims, proceedings, liability, damages and costs arising out of Subscriber’s
(a) use of the Services and Software;
(b) breach of this Agreement; or
(c) violation of the applicable law.
The Privacy Policy, subscription plans and technical documents related to the Services and Software are incorporated by reference in this Agreement and shall be deemed to have the same force and effect as if set forth in full herein.
14.1 Unless specified otherwise, the Services and Software are provided “As Is” without warranty of any kind, either express or implied, including but not limited to title, non-infringement, merchantability, and fitness for a particular purpose.
14.2 Unless otherwise specified, we make no representation and warranty:
(a) that the Services and Software will be uninterrupted, secure and error-free;
(b) as to the audio and video quality of the web conferencing;
(c) as to the accuracy, reliability and security of the documents and files downloaded and obtained during Subscriber’s use of the Services and Software.
15.1 To the extent permitted by the applicable law, our aggregate liability arising from performance of this Agreement to a Subscriber shall be limited to the total amount of the subscription fee paid by that Subscriber, and under no circumstances shall we be liable for loss of profits or revenues or any indirect, special, consequential, exemplary or punitive damages.
15.2 In no event shall VidyVault be liable for any suspension, interruption, delay or unavailability of the Services and Software arising from:
(a) Subscriber’s loss or leakage of account log-in details;
(b) Subscriber’s failure to use the Services and Software in accordance with this Agreement or the applicable law;
(c) Failures and malfunctioning of Subscriber’s systems, devices, software or applications;
(d) inspections, maintenance, updates and upgrades made to the Services and Software; or
(e) attacks, viruses, worms, malicious codes, system vulnerability, failure of third-party services and other factors due to the limitation of internet communication technologies.
16.1 During the execution and performance of this Agreement, one party may access and receive certain Confidential Information from the other party, and the receiving party shall keep such Confidential Information in confidence and may only use such Confidential Information for the purposes consistent with this Agreement.
16.2 “Confidential Information” means, with respect to VidyVault, business and financial information, product details, pricing plans, source codes, programs, trade secrets, know-how and information and materials which can reasonably be understood to be treated in confidence; and with respect to Subscriber, information disclosed to VidyVault by Subscriber marked as “confidential”. To avoid any doubt, Confidential Information does not include Customer Content and Data.
16.3 The receiving party may not disclose Confidential Information of the disclosing party unless:
(a) with the prior written consent of the disclosing Party;
(b) the disclosure is made to its officers, directors, employees, shareholders, professional advisers and agents on a need-to-know basis and such disclosure is necessary to the performance of this Agreement, provided that the foregoing recipients shall be bound by the same confidentiality obligation in this Agreement.
If Subscriber uses the Services and Software in breach of this Agreement or the applicable law, we may notify Subscriber to rectify such breach within 15 days. If Subscriber fails to do so, we reserve the right to take one or more of the following actions:
(a) suspending Subscriber’s use of the Services and Software temporarily;
(b) suspending Subscriber’s account; and
(c) claiming damages.
18.1 This Agreement shall become effective upon the earlier of account creation or use of the Services and Software, and shall remain in effect until termination.
18.2 We may suspend your access to the Services and Software:
(a) for scheduled downtime to conduct maintenance, upgrade or make modifications to the Services and Software; or
(b) in the event of a denial-of-service attack or any other event that we determine creates a risk to the Services and Software or to any of our users if the Services and Software were not suspended.
We will endeavor to provide you notice of a suspension and post updates regarding resumption of the Services and Software, and will endeavor to restore the Services and Software as soon as reasonably practicable. We bear no liability for any damage, liabilities, losses (including any loss of data or profits) that you may incur resulting from such suspension.
18.3 You may terminate this Agreement by providing written notice of termination if we have committed a material breach of this Agreement which has not been cured within 45 business days after our receipt of your written notice of such breach. Your notice shall state the specific provision of this Agreement that you contend we have breached and set out in reasonable detail the facts and circumstances you allege provide the basis for such breach.
18.4 Notwithstanding anything to the contrary herein, if you fail to comply with any provision of this Agreement or any referenced policies, rules, or documents, we may terminate this Agreement with immediate effect. Additionally, we may also terminate this Agreement at any time upon 30 days’ advance notice.
18.5 Upon termination of this Agreement, you shall cease any further use of the Services and Software. No expiration or termination of this Agreement will affect your obligation to pay all due and payable fees to us before such expiration or termination.
18.6 Upon expiration or termination of this Agreement, we have no further obligation to retain or provide you access to the Customer Content and Data.
18.7 On termination of the Agreement, the terms of the Agreement that are by their nature intended to survive termination shall remain in full force.
19.1 The Agreement shall be governed and construed by the laws of Singapore.
19.2 Dispute Resolution
(1) Any dispute or claim arising out of or in connection with the Agreement shall be first settled through amicable consultation between the parties.
(2) If no settlement is reached within 30 days from the first day of consultation, either party may submit the dispute to the Singapore International Arbitration Centre (“SIAC”) for arbitration which shall be conducted in Singapore in accordance with the SIAC’s arbitration rules in effect at the time of application for arbitration. The language of arbitration shall be English. The arbitral award is final and binding upon you and us.
20.1 Notice. All notices, requests, demands and communications to us under the Agreement shall be in writing and shall be sent via email to support@vidyvault.com.
20.2 Amendment. The Agreement may be amended from time to time, and we will publish an amended Agreement on our website. You need to agree to the amended Agreement to continue to use our services. If you object to any terms of the amended Agreement, the Agreement may be terminated by either party and the subscription fee paid will be refunded.
20.3 Assignment. You agree that we may assign or transfer any of our rights or obligations in whole or in part under the Agreement to a third party (for example, our affiliates (if any) or a third party that buys us or our services) without the prior consent of you. However, you may not assign or transfer any of your rights or obligations in whole or in part under the Agreement to any third party without our written consent.
20.4 Severability. If any provision of the Agreement is deemed unlawful, unenforceable or invalid, such provision shall be performed to the maximum extent permitted by applicable law or be amended to the minimum extent necessary to make it enforceable, and the remaining provision of the Agreement shall not be affected and shall continue to have their full legal force.
20.5 Waiver. The failure by either party to enforce any provision of the Agreement will not constitute a waiver of future enforcement of that or any other provision.